Ultimaker Service Contracts

Do you want additional security on top of our standard service? Take a look at our service contracts then. Due to these contracts we can offer you an extended service, which perfectly connect with your professional activities. It also ensures you of an additional protection against unforseen costs.

The execution of these service contracts is done by our partner Distrinova Service Center. They are certified to fulfill all after sales support of the brands we offer.

Ultimaker
Maintenance Contract
€395,00
 
/year (ex. VAT)
or €32,91/month (ex.VAT)

When closing a Maintenance Contract, you enjoy a semi-annual maintenance of your 3D printer. This guarantees a longer life span of your 3D printer, and offers you the certainty of the optimal operation of your 3D printer.

What's included in the Ultimaker Maintenance Contract?

To guarantee a longer life span of your 3D printer and offer you the certainty of the optimal operation of your 3D printer we perform a maintenance every 6 months. All repairs that have to be done will be done in mutual agreement.

With a maximal term of 5 workdays between arriving at the Distrinova Service Center and the return to your facilities, we guarantee a limited maintenance term.

Distrinova Service Center can be reached both via telephone and e-mail during office hours. In both cases, our experts will help you further to guarantee the best comfort possible.

If you have a service contract, you receive the advantage of prioritized support. This means that your case is being processed within 2 hours by an expert of Distrinova Service Center, instead of the normal 4 hours.

The Service Center will contact you via mail when your 3D printer is due for maintenance. Together with them, a concrete date for the maintenance is agreed upon.

To ship your 3D printer on the best and safest way possible, we will send you an empty flight case when your 3D printer is ready for its maintenance. Within this Maintenance Contract, all other shipping costs are covered.

Interested in an Ultimaker Maintenance Contract?

You can conclude this plan up untill 30 days after purchase of your Ultimaker 3D printer.

Contact us
Ultimaker
Swap Contract
€395,00
 
/year (ex. VAT)
or €32,91/month (ex.VAT)

When closing this Swap Contract, you are guaranteed of a continuity of your professional activities at all times. We will send you a SWAP unit when your own 3D printer has a breakdown, and thus make sure that within 2 workdays you can continue your activities. Your own 3D printer will be repaired by the experts of Distrinova Service Center in the meantime.

What's included in the Ultimaker Swap Contract?

To assure you that your professional activities are not hindered by a breakdown of your 3D printer, we will send you a temporary SWAP 3D printer within 2 workdays after reporting the problem, if the problem analysis by the Distrinova Service Center can not offer a proper solution.

Distrinova Service Center can be reached both via telephone and e-mail during office hours. In both cases, our experts will help you further to guarantee the best comfort possible.

If you have a service contract, you receive the advantage of prioritized support. This means that your case is being processed within 2 hours by an expert of Distrinova Service Center, instead of the normal 4 hours.

To ship your 3D printer on the best and safest way possible, we will send you an empty flight case when your 3D printer is ready for its maintenance. Within this Maintenance Contract, all other shipping costs are covered.

Interested in an Ultimaker Swap Contract

You can conclude this plan up untill 30 days after purchase of your Ultimaker 3D printer.

Contact us
Ultimaker
Comfort Contract
€745,00
 
/year (ex. VAT)
or €62,08/month (ex.VAT)

When closing the Comfort Contract, you acquire all advantages the Maintenance Contract and Swap Contract have to offer. A semi-annual maintenance of your 3D printer, where the Distrinova Service Center checks your 3D printer, ensures you of a longer life span and optimal operation of your 3D printer.

When facing difficulties, we guarantee a continuity of your professional activities by offering a temporary SWAP 3D printer, to make sure that within 2 workdays you can continue your activities. In the meantime, the experts of Distrinova Service Center will repair your own 3D printer.

What's included in the Ultimaker Comfort Contract?

To make sure your professional activities are not hindered we will send you a temporary SWAP unit. This unit bridges the term of 5 workdays in which the Distrinova Service Center maintains or repairs your 3D printer, and does possible repairs.

To guarantee a longer life span of your 3D printer and offer you the certainty of the optimal operation of your 3D printer we perform a maintenance every 6 months. All repairs that have to be done will be done in mutual agreement.

If you have a service contract, you receive the advantage of prioritized support. This means that your case is being processed within 2 hours by an expert of Distrinova Service Center, instead of the normal 4 hours.

Distrinova Service Center can be reached both via telephone and e-mail during office hours. In both cases, our experts will help you further to guarantee the best comfort possible.

With a maximal term of 5 workdays between arriving at the Distrinova Service Center and the return to your facilities, we guarantee a limited maintenance term.

The Service Center will contact you via mail when your 3D printer is due for maintenance. Together with them, a concrete date for the maintenance is agreed upon.

These reduced workhour costs are € 65,00 (ex. vat) instead of € 95,00 (ex. vat) per hour during office hours. Outside office hours, these workhour costs are € 95,00 (ex. vat) instead of € 120,00 (ex. vat) per hour.

Next to the workhour costs, this includes the spare parts that are within warranty. Parts that need to be repaired outside the warranty claim will be communicated via offer, and only repaired after mutual agreement.

To ship your 3D printer on the best and safest way possible, we will send you an strong flight case when your 3D printer is ready for its maintenance. Within this Maintenance Contract, all other shipping costs are covered.

Interested in an Ultimaker Comfort Contract?

You can conclude this plan up untill 30 days after purchase of your Ultimaker 3D printer.

Contact us
Ultimaker
Premium Contract
Price on request

The Premium Contract for Ultimaker printers is a full-option service, with the best possible comfort included. This contract combines a annual maintenance of your 3D printer on-site, the possibility to SWAP your 3D printer during repairs and an extended warranty, which goes up until maximum 3 years after purchasing your 3D printer. With every maintenance or repair our expert will come on-site. This Premium Contract ensures you of a guaranteed continuity of your professional activities combined with the comfort of on-site service.

What's Ultimaker Premium Contract?

The Premium Contract offers the comfort of an annual on-site maintenance by an expert of Distrinova Service Center. Together with them, a suiting date is set when our expert visits you for the thorough maintenance.

When your 3D printer needs to be repaired, our expert will come do the repair on-site. If the repair can not be done on-site, we will temporary SWAP your unit with an equal 3D printer. After the repair, we will come on site to SWAP it again.

In the Premium Contract all expenses are included, such as work hours and parts, of all maintenance and repairs that are done under warranty. Also repairs done after extensive use of your 3D printer are part of this all-in price.

All further costs of repairs will be communicated via offer. For these repairs you enjoy a reduced tariff for the work hours by the Distrinova Service Center. These reduced costs are € 65,00 (ex. vat) instead of € 95,00 (ex. vat) per hour during office hours. Outside office hours, these costs are € 95,00 (ex. vat) instead of € 120,00 (ex. vat) per hour.

To guarantee the progress of your professional activities at all times, we ensure that we will offer a SWAP unit within 2 work days of your problem, if the on-site repair can not offer a solution. This SWAP unit will be installed on-site by an expert of Distrinova Service Center.

Distrinova Service Center can be reached both via telephone and e-mail during office hours. In both cases, our experts will help you further to guarantee the best comfort possible.

This Premium Contract is a contract for multiple years. The standard duration of this contract is one year, with automatic annual renewal until maximum 3 years after the purchase of your 3D printer. That way you enjoy of the prolonged warranty up until 3 years after your purchase.

To guarantee a long and correct operation of your 3D printer, we will fulfill an annual maintenance of your 3D printer. Possible repairs during this maintenance will be done after mutual agreement. We will contact you when your 3D printer is ready for its annual maintenance. After mutual consultation, a date for this maintenance is set with Distrinova Service Center.

Interested in an Ultimaker Premium Contract?

You can conclude this plan up untill 30 days after purchase of your Ultimaker 3D printer.

Contact us
Ultimaker
Extended Warranty
€499,00
 
/year (ex. VAT)
or € 41,58/month (ex.VAT)

When closing your Extended Warranty contract, you prolong the standard warranty with one additional year. That way you are protected one additional year against inconveniences and unforseen costs.

What's Ultimaker Extended Warranty?

By closing the extended warranty contract, you are protected against unforseen costs for one additional year. This way you can claim the guaranteed warranty for 2 years.

Distrinova Service Center can be reached both via telephone and e-mail during office hours. In both cases, our experts will help you further to guarantee the best comfort possible.

If you have a service contract, you receive the advantage of prioritized support. This means that your case is being processed within 2 hours by an expert of Distrinova Service Center, instead of the normal 4 hours.

Interested in an Ultimaker Extended Warranty?

You can conclude this plan up untill 30 days after purchase of your Ultimaker 3D printer.

Contact us
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